Using the Law of Polarity

Self-Awareness is a very good thing. Sometimes when applying for a job and getting an interview a red flag that will stop you from getting a job is: lack of self-awareness. I’ve written about CBT for a couple times, Cognitive Behavioral Therapy. This time I am sharing how I can instantly collaborate with my fellow workers. 

Co-creating with CBT

Ask them: “Which are you good at suggesting? Behavior, Thought or Emotions? Then I will work with them by picking one of the other corners. So this lady who is a mom, chose behavior, and I chose thought. We were working together to offer customers an experience. Since she was suggesting behavior and I was suggesting thought, we were making Emotions.

Here are some of our creations:

1.

Behavior

Salute like a soldier

Thought

The person you salute has sacrificed much to make sure you are living well

Emotion

Gratitude.

2. 

Behavior

Lick the boot that kicked you.

Thought

I bite the hand that feeds me.

Emotion

Slavish Dependance

3. 

Behavior

Go and introduce yourself

Thought

The person I’m going to introduce myself, that person knows something I don’t know but I need to know, and the vice versa

Emotion

Confidence 

How to apply this to your life

When you get experience with working with another in this way, while at work, here’s a good thing: when you go home, you can use this skill with family.

Add it to your Tool Belt, Sow it to your Subconscious mind

Now that you have learned about how you can work with others to make something new out of nothing at all, you should treat people with respect. Knowing that two heads are better than one. Your life direction will change, you will now be a person of value. A collaborator or a co-creator.


How to use this in Customer Experience

When you listen to your customers, and you find out that someone is bothering them. Or the opposite, there is someone they are really grateful for. You can create one of the following with the B.E.T. – CBT game way:

  • Behavior
  • Emotion
  • Thought

We were speaking about self-awareness, this is something you can help people do, Listen to them. Ask them to remember something they feel strongly about. Prob them for the thought behind it, and what behavior they were doing at that time.

I was driving the other day, and up ahead was a police vehicle. Instantly, I thought, “Police!” Then I a bit of fear happened, so I immediately slowed down my speed. 

What happened? Thinking police and not wanting to get into trouble with them, I slowed my vehicle down,but did I get the emotion of fear first? yes. my behavior  naturally followed.

The B.E.T. game 

Ya, It’s great to just work with others, but sometimes this tool is great for self-reflection. I often work with customers who are parents to adolescents, I always try to say, learn about yourself. When you get an emotion, take a slow-down and become aware of your thoughts and your behaviors at that time. 

The other day I looked out the window to see my car parked. In front of the house. 

I parked my car the other day, and the tires were not close enough to the curb. I had to repark a few times. The next morning I checked for a parking ticket in the front window…

Sometimes thoughts don’t make sense. If you learn more about CBT you will know when your thoughts are not good enough. And when to discard them.